Tue 25 Apr 2006
My Vistaprint review and experience
Posted by Administrator under Money , Rants , Technology[74] Comments
(dozens of comments and growing) I’ve been thinking about starting a business recently, and I have been asked for a business card, so I figured it was time to actually take the plunge and buy some of the things.
I did a little bit of shopping around. The company that I use to print my photographs actually makes business cards. You mail them an image, and they put it on a card. Quite simple, once you have the image designed. But, from looking at the price, I thought that I might be able to do better if I looked around more. I had heard about Vistaprint from various places. They supposedly had free business cards except for the price of shipping. So, I wandered over to their website (use your imagination to guess what it is) and, sure enough, they offer 250 business cards for the low, low firesale price of $5.25 to cover the shipping and handling. You don’t get to design your own image for that price. You pick from a selection of predesigned cards. Also, they mention that there will be a logo on the back of the card for Vistaprint. If you want to get rid of the logo, you have to pay more. If you don’t want the default card stock, you have to pay more. And so on.
But, all I really needed was the basic card, so I went ahead and designed myself the “free” version of the card. At each step of the ordering process, you are asked if you want to add this feature or that (like the things I mentioned above that add onto the cost). At each step, I carefully made sure to choose the option that kept things “Free”. Shipping times? want it this week? That costs more. Free gets it to you in about 3 weeks.
But, I wasn’t in any big hurry, so I went with the cheapest options all the way. Once you get to the end and have entered your shipping and payment information, you are offered the chance to continue clicking on things to “take surveys and win cash”, “get $10 off your next order”, etc etc.. Things of that nature. Needless to say, I didn’t bother clicking on any of the stuff.
So, the order was in. I got an email saying that I’d get another email when it shipped. I carefully watched my credit card transactions via the credit card’s website. Sure enough, $5.25 showed up from Vistaprint, just like it should have. All was well with the world.
The Vistaprint transaction posted on the 7th of the month, and the transaction was complete on the 9th.
Act 2, Scene 2 (AKA: where things seem to go downhill)
On the 9th, a new charge showed up on the credit card. It completed on the 11th. It looked like the following:
04/11/06 247CS.NET(Services and Merchandise) -$33.36
I didn’t have a clue what this was. I thought long and hard about what I might have ordered, and absolutely nothing came to mind. With a name of 247cs.net, it sounded an awful lot like a website to me. So, I typed that into the location bar of everyone’s favorite non Microsoft browser, and was presented with a page that basically said: “You’re here because you noticed a charge on your credit card for 247cs.net. This is for a music download service. If you think this charge is in error, click here. If you think this is fraud, click here.” etc etc. [The website appears to be down now. Go figure] Well, I didn’t have any desire to give them any information about me. So, I made a mental note of the website, and prepared to call my credit card company.
Upon calling my credit card company, I told them that I had an unknown charge. They found it, said that it was an internet charge, and that I could file a claim against it. It was some company out of New York, and the category was listed as Computer Software. They also called the 1-800 number for the 247cs.net company and connected me through to them. I spoke to a girl named Anyae, and she started looking up my information. I gave her my name. She couldn’t find it. I spelled everything out. I gave my address. She still couldn’t find any indication of the charge. She asked for my credit card number. I was leery of doing this, but the credit card company themselves had connected me through and were listening in on the conversation, so I gave the credit card number, and, finally, she was able to find the charge. Apparently (and this is the interesting part) in their records my middle initial had gotten included in the last name, so the last name that I was giving here wasn’t coming up on her computer. But, she found the charge, and said that she’d file a charge-back against it. I asked her how this could have happened, and she didn’t have any good answers. The call ended, and I started obsessing over my credit card company’s website to see if the charge would actually be taken care of. And, I started thinking about how annoying it would have to be get a new credit card number. But, if I had been a victim of identity fraud or something, I needed to get it taken care of.
Sure enough, a couple of days later, a negative charge came through for $33.36. A day or two later, I got a fraud complaint form from my credit card company asking me to fill out the forms and mail them back. But, they didn’t give me an envelope to mail anything in, nor did they even bother giving me the address of where I should mail to. So, that didn’t really go anywhere.
So, if it was actually identity fraud, it was, so far, a pretty mild case. I kept (and still am) watching the credit card transactions very closely to see any unexpected charges. But, nothing new showed up. About this time, I noticed that the timing of the Vistaprint charge and the 247cs.net charge were… interesting.. So, I started doing some web searching. Apparently Vistaprint has had a history of some bad practices in this area. I couldn’t find anything about Vistaprint and 247cs.net, but they have had some cases in the past where people have gotten signed up for subscriptions that they didn’t want, and have had a pretty rough time getting everything taken care of. Guess you live and learn, huh? So, I’m going to keep watching things closely and see what happens.
Oh, you’re wondering about the business cards? I actually got them quicker than they had predicted by a few days. The extremely poor quality picture I’ve included lets you see what they look like. More than anything else, the picture is useful so that you can get a feel for how big the logo is that they put on the back of each and every card. It says “Business Cards are FREE at www.vistaprint.com!”. I think I can live with that for now. My needs for the business cards are pretty minimal at this point, so I don’t really want to spend a lot of money on them. For me, the cards are acceptable. I would, however, caution everyone to be very careful about credit card usage with Vistaprint. I still can’t say that Vistaprint is actually responsible for the charge that I got from 247cs.net, but they are who I’m currently currently blaming.
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September 22nd, 2006 at 11:54 am
I had the same problem, dont be happy that they sent your money back. They violated some contract and constitutional rights. I had them to send themy money back, but sure I had to spend my time to do that. I rodered free cards to save maney not to creat a head pain.
February 11th, 2007 at 9:17 pm
Wow, my husband and I are just right now trying to figure out why the hell is VistaPrint charging us $15 MONTHLY since I made my ONE order back in October!
April 27th, 2007 at 1:00 pm
I’m glad I stumbled across this review as I was thinking of placing an order for business cards for my husband. I will stick with Kinko’s most likely. Go to http://www.bbb.org and you’ll see this review from the Better Business Bureau:
Nature of Business
Vista Print USA, Inc. offers full color printing services via the internet. The company custom designs and prints business cards, letter heads, envelopes and post cards. Customers can self-design and personalize the products to suit their needs by choosing different layouts, images, backrounds and effects. The company was established in Massachusetts in 1999 and incorporated in Delaware in 1999. The company employs 700 people. Mr. Robert Keane is the President of the company. Ms. Janet Holian is the Chief Marketing Officer and Ms. Michelle Healy is the Director of Customer Care. Any questions or problems should be directed to the attention of Ms. Healy. The company headquarters are located at 22 Victoria Street, Hamilton, Bermuda HM12.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to an unanswered complaint, a pattern of complaints and its failure to substantiate or modify advertising claims.
Based on BBB files this company has a pattern of complaints concerning non-delivery of merchandise. Consumers state that after ordering merchandise from the company, in some instances paying more for faster shipping, the merchandise is not delivered. Consumers would like the orders shipped or a refund of the purchase price. Consumers state that merchandise is being shipped with inaccuracies, or the wrong product is shipped. Consumers state that they would like the inaccuracies changed and the product re-shipped or a refund of the purchase price. Consumers also state that they are experiencing difficulty reaching customer service to report shipping delays, product inaccuracies, or purchase price disputes. Consumers also state that the company has placed unauthorized charges on the consumers credit cards. Consumers are looking for a refund of those charges.
The Better Business Bureau wrote to Vista Print USA, Inc. and asked the company to substantiate the following claims made on the company’s website: 250 Business Cards Free, Free Custom Printed Business Cards, Satisfaction Guaranteed, Best Printing, Best Prices. The company responded to the Bureau’s request for written substantiation on 04/19/04 addressing the free offer claims, however the Bureau determined that the company’s response did not substantiate the claims, and the company has not removed the claims from their website. As of 07/06/04 the company has not responded to the Bureau regarding ther Best Printing and Best Prices claims, and the claims have not been removed from the company’s website.
May 30th, 2007 at 8:30 pm
Yes, I am having a problem now. They charged my credit card $14.95. No purchase was made after my intial purchase in April 2007. I called my credit card company that this is fraud.
Now I understand why they claim to give FREE cards. They get yu by making other charges. I noticed now on the web so many other complaints. How can they get away with this. What a waste o my time an energy. I recommend Staples or Officemax or Kinkos. Not worth the hassle.
July 19th, 2007 at 3:02 pm
Wow. I just went through the several hours of choosing the design, then choosing a t-shirt design to fulfill the min. $10 necessary to pay by check ( I was sufficiently leary about my credit card info by the time I passed the “free” mag offer )I’m so glad I checked it out before I bothered to send the $18 check- then probably get dissappointed with something I couldn’t use anyway.
Thanks for the oppurtunity to not get screwed !
July 21st, 2007 at 2:05 pm
This company vistaprint should be sued as a class action suit. Their stock is publicly traded. Tell investors what this company does!!!!
August 1st, 2007 at 11:18 am
Thanks for this article. I’m wondering if one of those disposable single transaction credit card numbers MBNA and American Express offers could solve the problem. Maybe it’s worth checking into.
Thanks for the warning about Vista Print!
Good luck with your business (if it isn’t booming already).
August 3rd, 2007 at 2:51 pm
Thanks for the info. I attempted to sign up for an account to save the design I was working on. It seems that someone had already signed up with my email address. Thinking that this was strange I researched the company online and thanks to your letters I will not be a customer of VistaPrint.
August 5th, 2007 at 4:18 pm
VistaPrint is a SCAM ARTIST! Their company executives obviously never took a Business Ethics course.
The same thing happened to me: ordered business cards, paid with credit card, and then unauthorized monthly $14.95 charges begin showing up for some sham “Rewards” program. Repeated calls to VistaPrint did not solve the problem. Had to get credit card company to dispute charges. Credit card company said they get these kinds of complaints about VistaPrint all the time!
September 13th, 2007 at 12:46 pm
I hate it when people say bad things about this company. You were charged extra because you failed to read the screen. If you click on anything extra like the “free bonus” or whatever it is the screen says after you order, you will get charged.
A little deceptive yes but they are not scamming you. You clicked on the ad and agreed to the charges. If you order and then close the window after the order is complete then you won’t have any problems.
September 16th, 2007 at 7:58 pm
i totally just reviewed vistaprint. i’ve used them a bunch of times because of their price and good print quality, but every time i do it, i get very angry. i’ve never had this happen to me where i got a fraudulent charge on my card, though, and i’ve used them a lot…maybe i haven’t been obsessive enough to check the bills?
anyway, here’s what i wrote on bizrate.com:
I cannot believe these people. First their website is very sketchy–there are tricks and ‘additional special offers’ at every turn. It is hard to know when you are purchasing something, and with one click, I accidentally added a $50 charge to my order. On top of that, they don’t allow any changes or cancellations in order to save operation costs…go figure how that works out for them. I’ve also had the wrong type of finish on a printed postcard sent to me, and prior to receiving it, I received a letter warning me that it ‘MAY’ happen…How does one know that a mistake may have happened? When I followed directions to call the company and ask for a re-order, the outsourced customer service agent went against what the paper said and made me wait longer, which would have doubled the time it took to get my original order. They are a horrible company, but I keep having to return to them because their printing quality is actually pretty good/acceptable.
October 2nd, 2007 at 8:32 am
I had been using Vista Print for over a year now for printing services for my travel agency. At first the quality was okay — not great, but certainly acceptable. But lately, the quality is absolutely horrible. Shading (color matching) and the darkness of the print varies widely, and with business cards, the cut line has been way off (leaving a swath of white on the top, and cut too close on the bottom). I know this is Vistaprint’s error because the cut line is inconsistent, even within the same order.
I’ve created postcards online, and the last bunch I received looked -scraped- on the last inch or so on the bottom of the postcard. As if the postcard got stuck in a machine, and the printing was scratched and marred. I had to toss about 20 percent of the order (printed lines were not legible), and the other 80 percent is okay enough to use, but not an impressive print job that’s for sure. Next time, I will spend a little more with a better printing company.
December 9th, 2007 at 11:15 pm
I thought I’d post a review of VistaPrint because the experience I had was altogether different that most of what I’ve read online about them. I was pretty worried about what to expect from VistaPrint after reading so much negative press online about them, from extra charges, to poor quality on the manufacture of business cards.
I couldn’t find anyone else online, though, that gave as much control to layout of the card, along with whatever graphics I wanted to add to the base image, so I went ahead and took a chance. I ordered 250 business cards, my wife created her own business card and ordered 500 plus some post it notes.
The cards arrived the same day, several days earlier than expected. Hers looked fine, but on my cards, one of the graphics I had uploaded ended up with a border on 3 of the 4 sides, despite the fact that when I had been designing the card, there was no border at all. It didn’t look *bad*, but it was kind of goofy, and definitely not what I had wanted.
I called Vistaprint to see if there was some way to fix things, and the gentleman I spoke with was amazingly helpful. After taking a look at my design in their system, he directed me to look at the proof of the order. It hadn’t occurred to me that there would be a difference, but the proof shows you exactly what the card will look like. I believe you can order a proof for $1.99 when you place an order, but I didn’t, so I missed the error on my order.
Here’s where it gets good, as it seems like Vistaprint has taken a page from Dell’s customer service woes in recent years, and has started to realize that enough bad press online can start to cut into your profit margins. The customer service rep pulled up my order, used the crop tool in their online business card design program to remove the border, put in another order for 250 more cards on the same 100 lb paper with the same priority shipping, and then gave me a credit for the amount of the order, so the remake of the cards was free for me.
I was on the phone maybe a total of 10 minutes with Vistaprint and they had addressed my problem and gotten the solution already loaded into their system. In checking the next day, the order was already finished and set to ship the next business day via DHL.
Color me impressed. I will continue to use Vistaprint for my business card needs, and HIGHLY recommend them to anyone else.
December 27th, 2007 at 12:46 pm
I just noted a charge from “Passport to Fun” on my credit card. Caslle the 800 number and found that it was actually a charge from Vista Print. I told them that I never agreed to sign-up for Passport to Fun. “Tang” told me that just by clicking into the area of special offers I had agreed to join Passport to Fun. Whatever! What a scam. Tang told me that they would credit my account and cancel the membership. I will be watching carefully. When I called my credit card compaany to inquire about maybe getting a new card number they said that it wouldn’t matter and that the charge would follow me even with a new nuber if I had a contract with that company. They advised documenting everything that happened and then if the charges continue they would dipute it with the company on my behalf. I sure hope this takes care of it. Makes me angry!
January 12th, 2008 at 7:15 pm
Well, I kind of wish I’d seen this last month. I ordered a custom stamp from them for the library last month. I used a one time use credit card number (doing that pretty much all the time online now), and I haven’t seemed to have encountered any problems as of yet. I guess with the one time use thing, even if they tried to charge something else, they wouldn’t be able to. Very scary stuff. I’ll stay away from them next time.
February 24th, 2008 at 3:37 am
All I can say is thanks for the article as you probably just saved me from a huge headache! I will not ever buy from VistaPrints!
February 28th, 2008 at 10:00 pm
I just added a report about your experiences with VistaPrint.com to GNU Consumer Reports here: http://gnuconsumerreports.blogspot.com/2008/02/vistaprint-printing-company.html
Thanks again for posting your issue. If you have issues with companies in the future you are encouraged to write to us. Thanks.
March 26th, 2008 at 9:53 pm
Have ordered some 8 different orders from VistaPrint in the last 2 months from their email outs about FREE stuff (all you pay for is the postage). All have arrived within the specified time period and all the products have been excellent quality and all complete. Not bad considering I live in New Zealand and the orders come from somewhere overseas. Never had a problem with charges either. They claim to have 11,000,000 customers. Looks like a small handful have had bad experiences. For myself, very pleased with the free (excl. postage) t-shirts, postcards, business cards, flyers, fridge magnets, etc. … Andrew !!
April 7th, 2008 at 10:28 am
My girlfriend just ordered from them. During the order process shes had to answer yes or no to over 10 different questions about free stuff and other offers.
Stay clear!
April 7th, 2008 at 11:27 pm
Hi – just a comment that I had a bad experience with Vistaprint and my business cards NEVER SHOWED UP. I paid the extortionate shipping charges too which annoys me no end. Not only that but they have NO CUSTOMER SERVICE. When I tried their email it came back as it didn’t exist, then I tried contacting them through their webform – to which they replied that they were too busy to reply and to try again!!! If customer service is too busy to reply to your enquiry you have to wonder what problems others are experiencing…
All in all, I wouldn’t recommend ordering anything from Vistaprint!
May 9th, 2008 at 3:16 pm
I loved my cards which I received from Vista Print until I saw two charges for $14.95 (Vista Rewards and Passport to Fun) on my bank statement and two NSF charges. Vista happily returned my $29.90. They wanted my complete bank statement,however, in order to refund the charges my bank charged me. The notice of NSF wasn’t good enough for them although it was detailed down to Vista’s phone number. Good ole Felicia (3906) was most emphatic that there was no one to appeal to since she was IN CHARGE. Stay away from Vista Print
June 23rd, 2008 at 6:57 pm
I used them for over 3 years. Never had a problem… until now.
I can’t find a customer service form, emails come back as automated service do not reply. So I phone and can’t understand the person on the other end. I phone again in hopes of getting someone who can understand my English. Again, I can’t understand their accent, they can’t understand my accent.
If anyone has a valid email address for VistaPrint, I would appreicate it.
July 21st, 2008 at 5:46 pm
A group of designer friends got together to make an eBook. Based on the graphics for the eBook, I created a postcard image for people who wanted a print-ready version to send off to be printed using the Vista Print template. The postcard layout was created in Illustrator CS2 (CMYK) and the raster images were done in Photoshop and saved at 300dpi. It was set up the way it was supposed to be done.
Two designers asked to have the backside of their postcard with a close-up image of their design with their name on it. No problem! Easy as pie. I made the backsides for those two images the same way as the front: layout in Illustrator because there were vector graphics and a 300dpi raster photo “placed” into the layout.
When the postcards came back, one person’s was fine, the other said she had three hairlines running through the image (photo taken by her son and a high-res image to boot). She was upset (and so was I). There was nothing wrong with the file I sent them! VistaPrint had screwed up and refused to admit the problem.
The designer got on the phone with someone from VistaPrint and was told that the image wasn’t a 300dpi, high-res image, which was a total fabrication on their part. I was infuriated because now I get to look like a fool because they screwed up the printing. The designer received credit to get another printing (not her money back) and was able to keep the crappy postcards. Whoopie.
Simultaneously, I created a two-sided postcard for a client of mine. The images I came up with were flawless on my calibrated screen. The client put in the order and when they arrived, the front side was great but the back side was all messed up. This was a 100% vector image made in Illustrator. She said there were several problems with it including some white (which looked like it was dribbled) in a spot on the postcard that didn’t have any white on it! And some of the text was messed up too. She called up customer service and they told her there was something wrong with the files she sent. UNBELIEVABLE. They offered no apologies in either situation. She got her money back after a lot of complaining and was able to keep the cards, but at that point, who cares? They looked like crap.
Vista Print sucks. I’ll never send another person to their site again. And just when I thought I was the only one, do a search online for “vistaprint reviews” to find other people who have complained about their bad customer service (which they outsourced to India), poor printing quality, wrong orders, and Vistaprint shady billing practices. All of that lead me to this site where I’m seeing more of the same.
Don’t use Vista Print.
August 7th, 2008 at 12:52 pm
I too just had a horrible experience with Vista Print. I had used them for years and never had any issues and then when I finally had an issue it was horrible.
I have found out how they make the extra money now. Which pay for all the freebies they offer. When you do order, they have so many free offers. If you select them and do not read the fine print, you end up joining the passport club, and every other thing.
Thats how they get people, when you get some kind of 30 day freebie and forget about it, or do not read the fine print to know you will end up being billed for it.
You can see my experience on my blog at http://thewahmblog.com/2008/07/26/vistaprint-complaint-horrible-review/
August 20th, 2008 at 4:56 pm
This article is so true.I went with vista print and was disgusted at the results and even more so by the customer service. I went with a company called mind2print.com and they actually did a really good job on my design and print. They were pretty cheap too. You get what you pay for, and the quality shows that. Avoid vista print, and use the one i recommended if you dont have anywhere else. Hope it helps!
the address is:
http://www.mind2print.com
August 23rd, 2008 at 9:32 pm
I used Vistaprint ALL the time… at least 2-3 times per month. I’ve spent thousands of dollars with them and have had very few problems. I’ve never gotten charged for anything weird. Yeah – they have a lot of offers they try to get you to sign up for – but if you get past that you can get some great deals on printing.
The few times I’ve had problems, they’ve reprinted and shipped at their expense.
Just wanted to throw in my 2 cents.
August 26th, 2008 at 8:43 pm
I ordered 2 different business cards printed 1 with 250 cards and the other 500 cards. (Not the free ones, I paid full price). Even though I was very careful to select “no, thanks” on every up-sale offer, I still got signed up for a monthly service, but they did send an email and I was able to cancel that and so far, not credit card charges have occurred.
The order came today, and I got 750 of the same card. No one answers their phone and they do not have an email to reach them at.
I’m going to call my credit card company in the morning and try to get a chargeback.
October 1st, 2008 at 10:01 am
I thik this explains the 20$ charge i had on a card i hadnt used for few monthes and it came up more then twice. I just ordered alot of stuff, 3 seperate orders, all the backs are upsidedown. I have been using them for about 6 years and seems their gettin worse and worse. tried calling their customer service and its closed again for tech stuff
October 6th, 2008 at 8:58 am
I have been through a very frustating experience with Vista Print. The upshot is that I have no no business cards for a conference that I wanted to attend.
They do not seem able to inform you when a payment has not gone through so naturally I did not chase things up until I did not get the order when I expected. I thiought it was a shipping delay. The web service seems to obviate their need to help you – you have to do all the checking yourself.
They go on about valuing feedback , and refer you to a customer survery link but if you try to send it it just goes to a generalised products page. They do not respond to e-mails. It’s also hard to track down a Helpline number – you have to google it!
I amy sound like I’m ranting but this service is so bad I’d like to fire the CS VP!
January 15th, 2009 at 6:29 pm
Just thought I’d sound in, I’ve used Vista Print now for a couple years. A total of 4 orders. I originally ordered business card, but have also ordered magnets. All my cards were design by myself using Adobe Illustator. The instructions/template are very important and the proof PDF is worth getting, although, in two circumstances they were provided to me for free by customer service. When in doubt, call them. They were very good at walking me though doing things like OUTLINES in Adobe, which was surprising.
Now, for the “SCAM” stuff. I do alot of website, and this is no worse than GoDaddy.com. Maybe I am more savvy or paranoid, but I always read before pressing anything. I don’t mind someone trying to sell me more product, but all these “FREE” offer to other companies is not good business practice. I recently got home address labels with my family’s cartoon faces on it… very nice… and $1.99. I found this during the “long” order process. Which is nice, but I would prefer the order process to NOT have this stuff.
So buyers, read before pressing and you’ll be ok.
The Vista Print quality is good. If I had one complaint, I did have a batch of cards that the CUT line was off, it was “OK” but not where I had designed them to be.
So would I recommend them? Yes.
Always read before you sign/press the buttons.
January 29th, 2009 at 6:07 pm
I love the internet! I was considering using them, but before I made the plunge, I googled “vistaprint” and “review” and ended up here.
Thanks! I will NOT be using them.
February 2nd, 2009 at 5:12 pm
I have used Vista print to get cheap business cards for some of my website clients and haven’t had any issues. Sorry to here about yours. Hopefully Vista Print has turned things around since 2006!
February 13th, 2009 at 11:41 pm
[...] Omnux (Blog) talked about his experience ordering business cards from VistaPrint. After ordering, he received a mysterious charge on his credit card. He noted that VistaPrint has a history of this kind of thing. > [...]
March 12th, 2009 at 6:12 pm
A class action lawsuit is currently proceeding against VistaPrint for this very thing… VistaPrint Class Action
March 21st, 2009 at 6:14 am
I’m looking to collect stories to publish in my blog to specifically warn people about VistaPrint and alert them on what to do if VistaPrint scams them.
Anyone with a story is welcome to visit!
[ed: contact me if you want get the URL]
March 23rd, 2009 at 9:58 pm
I thought the cards were of good quality and worked out just fine, and were at a very low relative cost. My complaint, however, is that I had a ton of spam start showing up after my order, with ‘randomname@e.somerandomdomain.com’ and all of the spams follow the same format (including the ones I now get for name@e.vistaprint.com). I suspect these guys are total spammers once they can claim ‘we have your email from a legit transaction’ – I get 10 or so a week now!
May 27th, 2009 at 1:46 pm
I just read another post regarding gotprint.com and became very interested in getting to the bottom of it all. I am a graphic designer and have been running my own business for over 11 years now. I went from small local printers to large printers to online printers and all the way to the moon, but found that there is no MAGIC in the world of printing!!
All the printers buy their printing equipment from large companies that produce them. They rent/buy a location and hire people to work there. So if all these are equal, what is the bloody difference??? Well, there is enough difference to make people hate or adore their printers. I have come to know a few different factors that help understand theis madness better: not all clients are the same.
What I mean is that geese are different from quails. They have different needs and different priorities. A graphic designer will look for certain qualities in a printer. So will a guy who has a late night enlightening experience and suddenly feels calling for a new profession as a plumber. But they will look for different qualities. I love plumbers but, lets face it, most of them do not give as much attention to color consistency and print clarity as they do to price. So in other words, you can not expect every printer to be everything you ever wanted!
Good printers specialize in certain products, period. As soon as a printer tells you “I have got the best postcards, business cards, and best rates on life insurance out there” you better run… like a quail. Without getting into the “100 reasons why you should not look for printers based on price”, I would simply say that you need to have a realistic expectation. If you look for business cards and you find 3 companies that offer them at rates ranging between $4.00 to $400.00 you better believe that there is a difference in what you will be receiving in the end.
We can all probably agree that “Joe the Plumber” should not be too upset if he got his cards done at gotprint.com or vistaprint.com or overnightprints.com or chickenfingersprint.com for $5, and they arrived 3 weeks after the deadline, or perhaps were misprinted, or simply looked like that stuff that geese do best (please see your back yard in the spring for more details). So for all of you “Joes” out there, go ahead and use these online printers – they are truly awesome for the quick/cheap/simple solution to your print problems. BUT, please do not bitch about how miserable you are with your choices! If you do not have the cash, go ahead, and get a Kia. “It may look like chicken but it sure does smell like fish” is a good motto for something that looks too good to be true!
For those of you who do want to have assurances and are willing to pay what it costs to get something of true quality and value, you have to be a lot more careful, my friends. Do not buy into the cheap, old fashioned strategies of free this or free that. Do you think that if I offer you 1000 business cards at $20.00, I will also offer you almost-cost on folders or letterheads? NOPE! I will make sure to get compensated for the initial loses on the business cards later on when you buy other products. Wouldn’t you? So you will pay one way or another, it really is a matter of value at the end.
I can’t blame the companies for doing that because they need to attract clients! So if you are a graphic designer, or a marketing guru, or other ‘print related’ professional, you should probably look for a relationship with your printer and not a one night stand. Relationships, in the long run, produce much, much stronger connections and thus help you build a lasting business.
To conclude, I did not do so well in my English courses in University so I will not attempt this. Conclude yourself.
PS: I found a company called XXX, on another forum and worked with them for some time now. They may not (I think…not sure) do one night stands with clients but they will, however, be open to a relationship. Another good company I have been working with is YYYY – they specialize in folder printing. Both companies have REAL service and REAL commitment to quality products. They take responsibility when geese crap hits the fan and seem to provide consistency… I love that in print. While XXX is my main supplier now, I also use a couple of local printers for things that are outside of their area of expertise. What works for me may not work for you, but if you like my findings/logic I think you just may find my ideas quite awesome.
) I will post this on all the other forums I can find, otherwise my work will never be recognized for what it is – “glorious”. I wish everyone a great 2009 and a quick economic recovery!!!
July 23rd, 2009 at 7:37 am
Vista Prints, has NO Phone Number to talk to them. They DON”T want to face all the problems and the Thef they are doing!!
SUCK!! They soudn’t be in business!!
WATCH-OUT!!!
November 11th, 2009 at 3:44 am
1.866.614.8002
Is there #!
I just ordered GG,(good game), hopefully everything goes well, I must say though just as everyone else has said don’t click on any specials you will be charged for them immediately and won’t be able to change your order at all, a bunch of assholes here indeed wish i had looked here before hand.
November 11th, 2009 at 5:52 pm
I am happy with the business cards I ordered. I started out with the free ones. The next time I ordered upgraded card stock.
You have to be careful – don’t click on any of the “freebies” like – coupons or stuff after you order…just say, no no no. If you read the fine print this stuff costs you money if it is some type of monthly service.
I am thinking about doing the website…i just need a basic one and am researching to make sure it is a good deal.
November 19th, 2009 at 2:22 pm
God I wish I had read this before I placed my order – I have been double billed $39.48 by VistaPrint around 12 hours apart – the first time was legitimate at about 11am then the second happened at about 11pm. I have just sent them an email informing I will be seeking prosecution under the Fair Trading Act 1986 s8 and s21.
December 22nd, 2009 at 1:12 am
a bunch of pansies are running this company. I ordered 1k postcards and the quality was poor. I started to use FuzeDot Printing, instead of stupid VistaPrint.
January 18th, 2010 at 2:52 am
Hi Folks ,
Similar situation happened to me just yesterday.I’ve ordered two car door magnets with my business advertisement plus two t- shirts with my company logo on it. Paid by Paypal and surprise …surprise got a bill for 4 door magnets, two t-shirts and 140 return mail labels.I’m I’ve send them email with please explain no response so far.I would try to claim thru paypal system
January 18th, 2010 at 2:22 pm
THANKS! I was about to place an order, but decided to check the site out after having to decline about the 30th solicitation. Unfortunately, I was hoping to get something done during my lunch break. But, looks like I wasted my time on the wrong company.
January 24th, 2010 at 12:16 am
I’ve ordered from VistaPrint a bunch, for about 5 years now, and have never had a problem. I’ll admit you have to be careful navigating once the purchase is complete. But, all and all, never had any extra charges on my card or anything. I just made an order today, I’ll keep an eye out but can’t imagine that it will happen. I’ve used them in the past and get compliments on my cards all the time.
February 4th, 2010 at 11:40 pm
I have ordered from Vistaprint and did not have a problem. There was an issue with the web page not giving me the option for free shipping on the checkout page when the order page said I qualified. I called and placed the order by phone and was promptly refunded the shipping cost. The items I ordered were delivered well ahead of schedule, and I was satisfied with the quality for the price I paid.
Guess I’m in the minority, but everything worked out OK for me. Plus I included a bunch of free stuff in my order, and it was all free. Can’t beat free.
You do have to read the checkout page carefully, though. There are a lot of upsells on the pages after you actually order the item that you might click on accidentally. You don’t have to go through those pages, though. Once you’ve put in the quantity and individual features of the item you ordered, just click on any link at the top of the page and the stuff will be in your cart already.
February 17th, 2010 at 1:58 pm
My one and only experience with Vistaprint has been terrible and downright fraudulent. After getting fed up with not being able to checkout after being spammed with page after page of crap I didn’t want, I abandoned my purchase and shopped elsewhere.
Yet, a few days later, I saw my credit card statement and discovered I had been charged ! They had actually given me “credit” rather than a refund.
I hope I will get my money back from these scam artists. Otherwise, I will ask my credit card company to charge back.
March 7th, 2010 at 1:11 am
I’ve had a website with Vista Print for one year. No complaints. Creative templates. I recommend them. A few years ago, I ordered business cards, and I found a misc. “Rewards” charge of 14.95 on my card. Be careful when you first sign up. Check your cc af few months after. I called and they gave me a refund immediately.
April 30th, 2010 at 6:40 am
Can’t say I have had any issues with Vistaprint, I just order 1500 business cards for under $60AU including freight. I too am using their website design. Hasn’t been a month yet so I will keep an eye on monthly charges other than the website charge. Maybe it depends on the country?
June 17th, 2010 at 7:08 pm
Used vistaprint, read EVERYTHING, I mean EVERYTHING. Got what I ordered and was very happy until I saw my bank statement a few months later. Let’s say some how $10 – $14 dollars was being charged in some months weekly other months bi weekly. 7 + months with this activity adds up. All I can say is that I learned to investigate the littlest transactions. WATCH OUT !!
June 29th, 2010 at 8:54 pm
I needed some business cards. I’ve seen VistaPrint for years but never needed anything until now. However, I was a bit leery since their offers are way too good on the surface, so I found this forum and nearly scuttled the thoughts of making the order with them. I checked places like Kinkos (FedEx store) at the prices were double so I thought I’d roll the dice with Vista.
I’m happy to say that I am very pleased with the results. The cards are great, and they came in 2 weeks sooner than they said they would. Also, based on what I had read in this forum, My wife was very vigilant with our credit card bill and we have received no improper charges.
Reading the entry above mine, by John, is worrisome. I let my wife know that she needs to keep making sure there are no false charges in the weeks to come.
August 10th, 2010 at 2:04 pm
I’d been looking for a place to print some business cards, and came across vistaprint. Set up my design and saved it, then sat on it for a couple weeks to think about the deal (I never make impulse buys if I can help it). I came back to it after some time and looked at my saved proof. The image was of MUCH, MUCH, MUCH poorer quality than the one I uploaded — don’t know how. I’m a computer geek, and the only thing I could think of was that they stored by image as a lower resolution file. I shrugged, uploaded it again, and it looked better, so I decided to order. But as I was bombarded with offer after offer for more FREE!! stuff, I started to get a not so good gut feeling and decided to google the company. After reading all these complaints, I’m glad I never gave them my card number!!
August 17th, 2010 at 7:05 am
Thanks! I was about to order, but now, skies are closer to get!
September 1st, 2010 at 3:27 pm
Had a horrible experience with Vistaprint. Waited 3 weeks for my order then emailed them. Their response was that they couldn’t be printed because of the foil I’d requested. I asked them when they’d planned on letting me know about the issue. They replied that it was my fault in the initial image upload, basically calling me incompetent and not answering the real question of why they’d waited 3 weeks until I asked what was going on. For the record, the upload was completely correct with the foil mask etc.
As mentioned by others, their sales practices are very sneaky and while there’s been no erroneous charge on my credit card yet, I will be keeping an eye out for one, or two, or three.
October 2nd, 2010 at 7:55 am
What A SCAM! My Gosh how do these people get away with this stuff. Aren’t there laws about truth in advertising! Went through the process of the $3.99 cards. At the end they were $16.56 plus $5.67 for shipping. I can do better at office depot. After having written them twice about truth in advertising I have written them a third time to imform that “I” believe there practice is illegal and have turned the matter over to the Commerce Department as well at the Florida Attorney General,
My suggestion to others: RESEARCH VISTAPRINT BEFORE BUYING!!!!!
October 17th, 2010 at 9:17 pm
Hi.
I ordered business cards in June and paid for a 7 day delivery. My money was taken from my credit card that day. I received confirmation of my order the next day. From there I have emailed 6 times to ask where my order was. I have not received a reply. I have contacted Consumer Affairs who referred me to Fair Trading who could not contact Vistaprint by phone or email. I have contacted Readers Digest from where we got the contact from an add. They tried to help and got no where.I have now contacted the Credit Card company and have asked for a credit on the charges. It is now over 3 months . I feel that Vistaprint is only a scam and they must be ripping many people off for thousands of dollars. Their marketing is surely great but what good is that if they are a great rip off.
Unhappy
David Bell
December 4th, 2010 at 12:25 am
Hello there!
Ik begrijp de grammatica niet helemaal, ik kom uit Nederland en ik heb bij Vistaprint besteld.
Kaartjes waren niet goed afgedrukt dus ik kreeg een tegoed van 56,41 euro.
Dit tegoed kon ik toepassen op mijn nieuwe bestelling.
Dit tegoed moest ik dezelfde dag bevestigen, terwijl ik het al eens had bevestigd op de site.
Nu is mijn tegoed weg en als ik de bestelling wil, moet ik het volle bedrag van 100Euro betalen.
Im upset!
December 10th, 2010 at 3:27 pm
My friend used to order his business cards from Vistaprint and those looked fine and price was reasonable, but mine was always ordered to local printing company.
This time, I decided to order our business X-mas and family greeting cards and my son’s annual calendars. As most people complained, we didn’t like keep getting unwanted products on the way to checkout and ended up other charges, upload fee, and not-free shipping. Today, I received my orders. Font was wrong, crop in the picture was not the way we approved. The worst one is calendar. I used to order the calendar to Snapfish and Walmart, and haven’t complained. THe calendars *( 4 copies) from Vistaprint was really really crappy. The paper is too thin to hold a calendar and too glossy to write on with pencil or pen. TOday is my birthday, but vistaprint ruined it all!
I am going to order Walmart one copy.
December 20th, 2010 at 1:14 am
I just received my so called ‘premium business cards’ from vistaprint just about 20 mins ago. I am disappointed at the print quality of the cards. I requested double sided printing ( my own design) with a matt finish. I feel it look very cheap and definitely not premium.
The packaging of the cards are crap, they just sit in box with no padding what so ever. One of the corners on all of the cards are bent.
February 21st, 2011 at 2:34 pm
I LOVE VISTA PRINT…. I save tons of money… I get free stuff all the time, hundreds of dollars of stuff, usally only paying shipment cost. They have cool stuff for good prices.
Ive never notice extar charges.. Ive used them for years.. ut I will look now
March 21st, 2011 at 11:32 am
I have a VISTA Print baranded webstie I purchased and boy am I sorry I did.
VISTA print has done me over. They seem to bank on that, and they’re good at it.
In addition to the website purchase, I paid an additional $98 for a so called “search engine optimizer”…It was supposed to help the web site become more searchable on search engines and enhance traffic to my site. BIG JOKE.
They said it would take about 2 – 3 weeks for it to index and start appearing on searches.
I gave them the benefit of the doubt. 2- 3 weeks came and went and NOTHING! No way this site is searchable unless you directly enter the web stie itself. ALl teh traffic was due to my testing and incidental traffic stops. (more like accidental visitors).
I placed over 100 search terms and meta keywords to get traffic to the site with a 93% optimization of the SEO. Everytime I call in in for an explanation from VISTA print they keep telling me the same thing. And after being placed on hold for 20 min. they come back and say, “well sir, all we can say is that it takes time”. They said they would give me store credit for the $98 I plopped down for this SEO scam. But so far I haven’t seen it under my account.
I could have kept and saved my money and spen it elsewhere. Avoid VISTA print at all cost. It does not live up to its claims and they have a very poor way of handeling their short comings.
March 28th, 2011 at 4:45 am
Same problem. Purchased one item, and got billed $7.50, $14.00 amount varied but stayed below $20 so no red flags were raised. At the end of the year when I checked my account, you guessed it. $500+ GONE.
One thing I learned was to check my bank statements.
USE PAYPAL, much safer.
April 11th, 2011 at 11:21 pm
Thank you all for selflessly posting and flagging this. Nearly went for the VistaPrint free deal but somehow felt I should do some research before submitting details.
Looks like there’s nothing without strings attached nowadays. Always research a free deal! They’re usually too good to be true…
April 29th, 2011 at 3:33 am
I’ve ordered from Vistaprint several times and I’ve never had any problems.
My first order was free business cards with one of their designs and the add on the back. During checkout I was offered 250 more business card for a very small fee and free shipping. So I received 500 business cards for $12 and they arrived sooner than expected.And I live in South Africa.
After your first purchase you will receive special offers daily, but it’s worth it for the amazing price on your products. The second time I designed my own business card. The uploaded image wasn’t good quality, but the printed cards were perfect. I also ordered return address labels, a t-shirt and a photo flip book. They were all free offers since I was a customer and great quality.
My last order was a free banner and I’m also very happy with it.
I’m considering moving my website to Vistaprint as well.
May 20th, 2011 at 5:20 pm
I placed an order for a charitable organization, paid $33 extra for 3 day rush. 6 days later, nothing. So here I am on hold with customer service and their solution is to refund my money.
Vistaprint is a RIPOFF
June 8th, 2011 at 10:57 am
I’ve been using Vistaprint for a couple years now, with a website that is wonderful and super easy to edit/change/post photos, great business cards I get lots of compliments on. If you want their phone number, all you do is type in Vistaprint phone number into your search engine and it comes right up. I have talked to them on the phone a couple times and they are always professional and helpful. I highly recommend them!
June 21st, 2011 at 9:01 am
On 6/1/11, I ordered “10 sheets of 4 stickers” for my son’s birthday. I opted for the 21 day shipping, which would mean it would arrive on or before 6/22/11. Today is 6/21/11, and I have to say I am slightly disappointed that it really would take Vistaprint the full 21 days to deliver a small packet of stickers to me. Ridiculous horrendous service. Not to mention when I tracked this last week, it said it would arrive on 6/20/11. Terrible awful service. I wish I had known it would take this long, I would have given my business elsewhere. Never again with Vistaprint. I’ve used them for many years for business cards and such, but now, I think they are losing it. -A very unhappy unsatisifed customer.
July 29th, 2011 at 3:35 am
I spent days working on the website and talking to customer support. When I went to publish the website, it would not publish. Teck support then informed me that Vistaprint did not support the latest version of Firefox, so all that work was lost. I was told to use Internet Explorer. I typed in a few text on my website and, with tech support still on the phone, checked to make sure Internet Explorer would publish the website, and it did. So I spent days building the site and when I published it, the text and photos on my newly published website were all jumbled. I called tech support and was told that Vistaprint did not support the latest version of Internet Explorer and that I needed to use Google Chrome, so, again, all that time and work was lost. There are basic things that you NEED a website to do, and you need to know that Vistaprint won’t do a lot of them. I have plenty of examples that I can give, but in the interest of time, I’ll give just one. I was advised by Vistaprint to create a thumbnail page. I asked, and it was confirmed by tech support, that I could link each thumbnail to a subpage that would describe the photo. After spending over 7 hours creating the thumbnail page, none of the photos would link to a subpage, I called tech support and was told that “unfortunately sir, Vistaprint does not support that activity.” So, again, all that time and work was lost. What the heck good does it do to create a thumbnail if you can’t click on it and be directed to another page?” I don’t want to sound too condescending but creating a website that has a thumbnail page that takes the customer absolutely nowhere has got to be the most ridiculous thing I have ever heard. There are other basic features that you are going to want on your website that vistaprint won’t do. In my opinion, there are major, and I mean MAJOR, programing flaws in the design of Vistaprint’s website features. So, to sum it up, the weeks I have spent building my website have been mostly wasted (the only upside is that I am learning how to build a website). I told the supervisor that the only reason I haven’t left Vistaprint is because I have so much time and money invested in it. But now, after having time to think about it, I am going to call tomorrow and cancel my website, ask to have my money refunded, and go somewhere else. I only hope that Vistaprint does not, now, own my domain name.
July 29th, 2011 at 3:41 am
This review is in regards to the website I was building. I purchased this website through Vistaprint.
I spent days working on the website and talking to customer support. When I went to publish the website, it would not publish. Teck support then informed me that Vistaprint did not support the latest version of Firefox, so all that work was lost. I was told to use Internet Explorer. I typed in a few text on my website and, with tech support still on the phone, checked to make sure Internet Explorer would publish the website, and it did. So I spent days building the site and when I published it, the text and photos on my newly published website were all jumbled. I called tech support and was told that Vistaprint did not support the latest version of Internet Explorer and that I needed to use Google Chrome, so, again, all that time and work was lost. There are basic things that you NEED a website to do, and you need to know that Vistaprint won’t do a lot of them. I have plenty of examples that I can give, but in the interest of time, I’ll give just one. I was advised by Vistaprint to create a thumbnail page. I asked, and it was confirmed by tech support, that I could link each thumbnail to a subpage that would describe the photo. After spending over 7 hours creating the thumbnail page, none of the photos would link to a subpage, I called tech support and was told that “unfortunately sir, Vistaprint does not support that activity.” So, again, all that time and work was lost. What the heck good does it do to create a thumbnail if you can’t click on it and be directed to another page?” I don’t want to sound too condescending but creating a website that has a thumbnail page that takes the customer absolutely nowhere has got to be the most ridiculous thing I have ever heard. There are other basic features that you are going to want on your website that vistaprint won’t do. In my opinion, there are major, and I mean MAJOR, programing flaws in the design of Vistaprint’s website features. So, to sum it up, the weeks I have spent building my website have been mostly wasted (the only upside is that I am learning how to build a website). I told the supervisor that the only reason I haven’t left Vistaprint is because I have so much time and money invested in it. But now, after having time to think about it, I am going to call tomorrow and cancel my website, ask to have my money refunded, and go somewhere else. I only hope that Vistaprint does not, now, own my domain name.
November 17th, 2011 at 6:31 pm
I too have had problems with vistaprint, but mine are mainly quality issues. I own a sign shop, and after years of turning away business card orders, I decided to simply design them and purchase them through vp.
First off, the size is not the normal business card size, they’re actually smaller. Secondly, the trimming is usually decent but sometimes way off, so the cards come out really crooked. Lastly the color quality control is non existent. No two batches of cards are ever the same, and that’s a big problem when you’re doing cards for multiple employee companies.
Now we exclusively purchase through a local company (that we probably own and were shilling for) and have never been disappointed. I hope this helps someone to avoid the FREE trap from vp.
November 19th, 2011 at 9:34 pm
Please be very careful when ordering. I will advice not to place a order from VISA by looking at the adds. The shipping is a ripper its always more than 6$ and take 21 days to arrive multiply the amount by 2,3,4 —- if you need the delivery quicker and they will add items which you are not intended to order but will ask you yes no type question and you will end up with — $ order. Hear is the trick once you place the order they shows they are printing your order and can’t be cancel but they are very generous will refund you the money after deducting the shipping if you decide to return. The fact: shipping is 8$ for 2 dollar item after the coupon, again you have to send back the item by paying the shipping charge.
November 24th, 2011 at 2:17 pm
“image skewed & crosshairs !!!”
Having seen the glitzy advert for vistaprint..i thought i would give them a try. They sent me 5 calendars that i ordered and all 5 of them had print crosshairs printed on the front cover of each calendar.
To make matters worse they even sent me a mousemat with a offset image of my children skewed to one side. My advice is dont use these clowns, they belong in the circus..!!
November 28th, 2011 at 7:24 pm
I’ve been a Vista Print customer for almost 10 years and I have ordered tens of thousands of dollars worth of merchandise from them.
Up until about two years ago, i would have given them 5 stars plus! Their site was (and still is) the absolute Best!!! The products that they shipped were amazing! But – the last three orders I’ve placed with them have never been shipped to me!
Each time, I get a very nice and pleasant person on the phone but I still never get the stuff! i can’t figure out why – two weeks ago i ordered around $500 worth of stuff for a new company that i just started – biz cards, T-shirts, notebooks etc… designed them (again, great website for that) and I was flying out 8 days from the day that I ordered so I opted for the really expensive 3 day shipping. Well, not only did my stuff not arrive within 3 days, it’s been TWO WEEKS now and I STILL DON’T HAVE MY STUFF!!!!! I’m really pissed about this because I have no biz cards and i’m thousands of miles from home representing my new business with absolutely NOTHING to look professional!!!!
Vista Print was very quick to make sure that the full amount of my order was billed immediately but – no product in my hands!!!
Unfortunately, I WILL NEVER ORDER FROM VISTA PRINT AGAIN and it’s really too bad because I really like the product (when it’s delivered).
Vista Print – you’ve lost a really good customer this time. $8k to $10k per year.
January 10th, 2012 at 2:25 am
I received an email from Vistaprint offering me £40 worth of free products as I had used them before and all I had to pay was the shipping. I made a point of reading all teh small print as I have worked in call centres for years and usually these offers have some sort of catch. However, this one seemed to be genuine so I went ahead and ordered my products that were to that value.
I put in my offer code from the email and it reduced the cost to zero. I then went to pay and an error message came up and charged me in full so I contacted them via telephone. Big mistake.
They are by far the worst call centre I have ever spoken to, they have no idea how to deal with customers who have problems with the website or just customer service in general.
The error I was told was their side and other people had had this problem. I had to email the member of staff the email and he then contacted several departments and they tried to resolve it.
After being on the phone for AN HOUR and not wanting to have wasted my time I held on as it is freephone, I was then transferred to a manager.
The manager was even worse, the member of staff I had been speaking to had not even told her the situation so I then had to go through the entire situation again. In the end she managed to use a code from another offer to get the price down but I was promised that if I paid this difference (£17) and the post and packaging then they would refund the £17 back to my card.
They would only refund this if I called back as it had to be authorised by a different department and she said it would take about half an hour. I refused, having been on hold for over an hour now and it being 1130pm in the evening uk time and the fact that it was their error. In the end she agreed to put the refund through and would be back on the card within 10 working days.
1 month later still no refund. So I sent them an email asking where it was. I got back a reply saying that they had no record of my call or any details and in this case they would not be issuing a refund!!!! Rediculous!!
It was their poor set up error on the offer which caused the internet timeout error.
I was promised a refund that they are not refusing to give even though it was confirmed by a manager.
They are ignoring the fact that I received bad customer service and was on the phone for over an hour for something that was their error.
They refuse to complete a call verification which will have the details of someone confirming my entire conversation and the content of this email.
They provided an offer that does not work or even exist.
They have taken money off a card that was promised to be refunded and now not been.
This is fraud.
Not to mention that the printing and products were poor anyway. The print was off colour and the photo albums were shabby and flimsy, a child could have produced better.
I am going to ensure that everyone knows the truth about Vistaprint and never even so much as considers using them as a new customer and persue this until I am refunded!!!
Do not EVER use this company they are fraudsters and thieves!!!